My husband doesn’t ask
for much. Just ask him. When he asked me update his credit card info for his
espn.com subscription, I was glad invest the minute it would take.
That was more than 20
The window into which I
input the new expiration date would not fully display and offered no visible
way to submit the information. I tried three times, on the iPad and the laptop.
No problem. The customer
service link anticipates the problems under its FAQs and provided this helpful
information: “If you are having trouble adding new billing information, please
call ESPN Customer Care at 888-549-3776 (ESPN) for assistance.
number answers with a multitude of choices, none of them remotely relevant:
“Thanks for calling
espn customer care. Please listen to this new, brief (yes, it really says
brief) message. If you need new help with you new ESPN
name or password , press one. If you are calling from outside the continental
United States or Hawaii, press 2. If you are calling about Espn/fantasy sports,
mobile or espn 3, press something else I didn’t catch. If you are calling about
espn radio or TV, press whatever the heck you want, it won’t matter, if you’re
calling about the espn network, call someone who cares. To repeat these
options, press star.
After more than five minutes of repeating these
options, a recorded voice said: Enough already, you win, we’ll connect to a
real, live person eventually if not sooner. Two minutes later, Mr. Recording
said, Thanks for your patience. A representative will be with you shortly. Two
minutes later, he said: Sorry for the delay. We’ll be with you shortly.
Twenty-one minutes later, I hung up.
I just sent an email to customer service, which automatically promised a quick reply. I automatically doubt it. The quick reply said:
Thank you for contacting ESPN Customer Care. We will respond
to your email promptly. If your issue requires immediate attention, please
contact us at 888-549-3776. We are open 8:00 a.m. to 1:00 a.m. ET, seven days a
Does espn wants us as a customer or not?